Placing Orders
All international orders must be paid via
Paypal.
If you do not have a Paypal account, click
here to setup a free account.
For a complete list of countries and
shipping rates, click
here
-
To order, add items to your shopping cart and proceed to the
checkout.
-
Complete your shipping, billing, and contact information as
requested. Under payment method, select Paypal.
-
Submit order.
-
We will verify the order, then send you a Paypal invoice.
Once the invoice is paid, your order will ship. Please note that it may take a
few days for Paypal to send us your payment. We ship only after we receive
payment from Paypal.
Notes:
- For a complete list of countries and shipping rates,
click
here
- If your order is not paid via Paypal, it will be declined
automatically, as our system will not accept international credit
cards.
- Though
most orders will ship in 1-2 business days after payment is received from
Paypal, many orders will ship in 2-5 business days. All orders are shipped by
the United States Postal Service using Airmail Parcel Letter. This is a quick
delivery method, but delivery times may vary depending on your country. The
average is usually about 7-10 business days. We can not be held responsible for
courier shipping delays. Please keep in mind that we do our best to have your
order delivered as quickly as possible.
- Customer pays all customs fees of their country. This may
involve being required to pay the postal delivery person when your package is
delivered. If an item does need to be returned, it should be sent so that no
customs fees are charged to Battery Juice. This can be done by telling
the shipper that the order is a return for replacement (or that the item is
damaged). If customs fees are billed to Battery Juice, customer will be
billed those fees.
Warranty
Information
Unless otherwise stated on the item page, all
products are new and come with a one year warranty. This warranty is provided
through us, saving our customers the inconvenience of trying to contact the
manufacturer directly. Unless otherwise requested, all replacements under
warranty will be shipped out using the method selected on your original order.
Should there be a request to upgrade the replacement shipping method, additional
fees may apply.
If the item you have purchased is refurbished, it will
come with a 90 day warranty. Sometimes, our refurbished products come with a one
year warranty, but this information is written on each refurbished item's page
for clarification.
3 Step Return
Policy
Step 1:
Complete and submit online RMA
form
Step 2: Receive RMA number via email from
our RMA Department within 48 hours of submitting your request.
Step 3: Package and send products to our warehouse.
Replacements ship once we receive original products
To return a product, you must obtain an
RMA number by completing our online RMA
form.
(Please note that this form is not an automated process. You will receive
an RMA number from one of our Return Technicians)
Note: Please obtain an RMA number
BEFORE sending your product(s) to our warehouse. No returns will be
accepted without a valid RMA number. All RMA's must be packaged properly and
returned in a box (original packaging material preferred). All RMA’s returned
in envelopes, bubble-bags, etc. will be charged a $15.00 processing fee.
Customer is responsible for shipping defective or damaged products back to our
warehouse. We will cover only the return shipping fee. If for any reason you
decide to cancel your order after the product has already shipped or if you
refuse the package, you will be charged a 20% restocking fee plus any additional
shipping fees that may apply.
Please Note:
- International orders may not be returned for
refund.
- If your product is damaged or defective, we will send you a
replacement ONLY after a valid RMA is received. Click here to request an RMA
for a damaged item.
- All damaged items must be reported within 7 days of
receiving the item. Please fill out our online RMA form and under "Reason for
Return" select Damaged/Defective.
- All
returned items will be tested to verify that they are defective.
- If
your replacement is also defective (Meaning you have received 2 defective
products from us), after testing and verifying that the item is defective, we
will issue you a refund minus the shipping cost from your order. We will not
send out another replacement.
- If
you believe that the replacement is defective and after testing the product, we
discover that it is NOT defective, we offer the following options:
1. We
will ship the item back to the customer (customer pays shipping) or
2. We
will refund you the product price minus a 20% restocking fee. (Shipping will not
get refunded) |
