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Quick
Links FAQ's
Return
Policy Warranty
Information Damaged
Items
The
following policies apply ONLY to orders shipped to the
United States, Guam, Puerto Rico, and the US Virgin
Islands.
For orders shipping outside the United States, please
see our International policies here.
Please
fill out the online
RMA form to obtain a valid
Return Materials Authorization number.
(Please note this is not an automated process. RMA
numbers are issued from our Return Technicians)
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3 Step Return
Policy
All
purchases may be returned for a refund within 30
days of the original purchase date. Please note
that all returned orders will be subject to a
minimum $10.00 or 10% restocking fee.
Step
1: Read our online Return Policy, then
complete and submit the online RMA
form
Step 2: Receive
RMA number via email from the RMA Department
within 48 hours of submitting a request.
Step 3: Package
and ship product(s) to Priority Electronics
warehouse.*
*Once your
RMA has been received and verified for
authenticity, a refund will be issued or a
replacement will be shipped immediately!
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Please
remember to obtain a RMA number BEFORE
returning product(s) to our warehouse as returns
will not be accepted without a valid RMA number.
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Replacements
will be shipped to the original shipping address
on file unless otherwise requested.
Priority Electronics will not be held
responsible for shipping errors due to outdated
addresses.
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All
RMA's must be packaged properly and returned in a
box (original packaging material preferred). RMA's
that are returned in improper packaging will be
charged a $10.00 processing fee.
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If
a customer cancels an order after it has already
shipped, refuses the package from FedEx or UPS, or
if the item is returned to us after three delivery
attempts, the customer will be charged a
restocking fee of $10.00 or 10% as well as a
$10.00 processing fee for the returned item.
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Original
shipping, handling and return postage fees will
not be refunded.
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All
replacements will be sent out via Ground shipping unless
it has arrived physically damaged or
"DOA" (Dead on Arrival).
For these 2 instances, replacements will be
shipped out via:
o
Ground (if your original shipping method
was Ground or 2nd day) or
o
2nd Day (if your original shipping
method was Overnight, Priority Overnight or Saturday
Delivery)
o
Keep in mind that upon request, shipping
upgrades may be purchased at the customer’s expense.
Return Policy
Frequently Asked Questions
1. How do I obtain a
RMA number?
Please complete and submit our online
RMA form.
2. How long will it
take to process my RMA?
Once your RMA has been received, it will be processed
within 2-4 business days.
3. I purchased the
wrong item! What do I need to do in order to receive
the correct part?
This situation can be easily rectified by filling out
the online form and under Reason
for Return, select Ordered
Wrong. Within
48 hours of your request, you will be contacted by one
of our Return Technicians who will assist you in
finding the correct part.
Should you choose to place your order for the
correct part with Priority Electronics, the standard
RMA restocking fees will be waived for the returned
part.
4. How does a refund
get applied?
Refunds are always issued back to the credit card used
on the order. If you paid by check, the refund will be
issued with a company check.
5. Can I exchange the product I purchased for something else?
You can return the product you purchased and place an order for a different product if it is
within 30 days from your original purchase date. (we do not issue store credit) If your original purchase date is past
30 days, you cannot return the product for a
refund.
Warranty
Information
Unless
otherwise stated on the item page, all products are
new and come with a one year warranty. This warranty
is provided through us, saving our customers the
inconvenience of trying to contact the manufacturer
directly (in some cases the warranty may be handled
directly through the manufacturer).
If the purchased item is refurbished, it will come
with a 90 day warranty. In some cases, refurbished
products come with a one year warranty, but this
information is written on each refurbished item's page
for clarification.
Should
we receive a product that has incurred obvious
physical damaged, the warranty for that product will
be void and any attempt to return the product will not
be accepted. Please package all items carefully. It is
strongly recommended to insure packages through a
reputable courier that can provide proof of delivery
tracking information. Battery Juice shall not
be held accountable for returned items that are lost
or damaged in transit.
Damaged
Items
Items damaged during shipment will be replaced at no
extra cost to our customer. However, if we are not
contacted within 7 days of receiving the damaged item,
our standard RMA process will ensue. Please fill out
our online RMA form and under "Reason for
Return" select Damaged. Our online RMA
form can be found here.
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